Support

Quatro Group support services are available to all of our customers and are secured by our standard support agreements or by establishing a customized yearly SLA Service Level Agreements.

Some of the main service components may include:

• Level based support services. As required by customer.
• Regular working hours system support services (8 AM to 5 PM).
• 7/24 system support services
• Telephone support services
• Remote communication support services
• Web-based or email based support services
• Response times agreement
• Third party integration components support
• Database support
• Back-up services
• Hosting Services support
• Communication services with client's IT support staff