Quatro Group support services are available to all of our customers and are secured by our standard support agreements or by establishing a customized yearly SLA Service Level Agreements.

customer supportSome of the main service components may include:

  • Level based support services. As required by customer.
  • Regular working hours system support services (8 AM to 5 PM).
  • 7/24 system support services
  • Telephone support services
  • Remote communication support services
  • Web-based or email based support services
  • Response times agreement
  • Third party integration components support
  • Database support
  • Back-up services
  • Hosting Services support
  • Communication services with client's IT support staff